Refund Policy

Full refund within 14 days, no reason needed.

Who handles refunds

The Bambuddy Appliance subscription is sold through our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle takes the payment, issues the invoice and pays out every refund, always to the payment method used for the purchase.

14-day money-back promise

If the Appliance is not what you wanted, ask for your money back within 14 days of your first purchase or of a renewal charge. You get the full price back. You do not have to give a reason, and it does not matter whether you have already downloaded or installed the image.

To ask for a refund, do one of the following and include your order number:

• use the link in your Paddle receipt email, or go to paddle.net
• email support@bambuddy.cool

What happens after a refund

• Your licence key is revoked, and updates and support for the Appliance end.
• The Appliance's admin panel stops accepting management actions and says why. Status, logs and the support bundle stay readable.
• Bambuddy, your printers and your print jobs keep running. Bambuddy itself is free software under the AGPL and never depended on the subscription; you can keep using it or install it yourself at no cost.

After the 14 days

You can cancel at any time so that the subscription does not renew. Cancel through the link in your Paddle receipt, at paddle.net, or by email to support@bambuddy.cool. The Appliance keeps running after the subscription ends; only updates and support stop.

If you bought as a consumer and your subscription has already renewed, the contract ends one month after you cancel, and the unused part of the renewal is refunded pro rata.

Beyond that, we refund a subscription period that has already started only where there is a material defect we cannot fix, or where the law requires it.

Your statutory rights

This promise is in addition to your rights under the law, including the 14-day right of withdrawal for consumers in the EU, the EEA, Switzerland and the UK. Nothing here limits them. The full terms are in the subscription terms, Section 12, and in Paddle's Buyer Terms.

Services not sold through Paddle

Migrating an existing Bambuddy installation onto the Appliance, service contracts for running Bambuddy, and development work are not sold through Paddle. They are agreed and invoiced directly, and their own agreement covers cancellation and payment.

Contact

Martin Ziegler, Warschauer Str. 12, 10243 Berlin, Germany · support@bambuddy.cool

Last updated: September 29, 2026